House Cleaning Questions, Answered
Have questions about scheduling, payments, access, pets, supplies, or what to expect before your cleaning? Here are the most common things clients ask Two Sisters Maid to Clean.
How do I reschedule or cancel my cleaning appointment?
You can reschedule or cancel your cleaning appointment by contacting Two Sisters Maid to Clean at least 48 business hours before your scheduled service. We understand that plans can change, and our team will work with you to find a new appointment time that fits your schedule.
Because our cleaning team’s schedule is planned in advance, we do require 48 business hours’ notice for cancellations or rescheduling requests.
What forms of payment do you accept?
Two Sisters Maid to Clean accepts all major credit and debit cards. Payment is due at the time of service.
If payment is not made within 24 hours after the cleaning service is completed, a 5% late fee may be added to the invoice.
When are you open?
Two Sisters Maid to Clean is open Monday through Friday from 8:00 AM to 5:00 PM. We are closed on weekends.
If you contact us outside normal business hours, our team will respond as soon as possible during the next business day.
Do I need to be home during my cleaning appointment?
No, you do not need to be home during your cleaning appointment as long as our team has a safe and approved way to access your home. Many clients provide entry instructions, a door code, lockbox information, or another approved access method before service.
If you prefer to be home, that is okay too. We simply ask that our team has enough space to clean efficiently.
How do I get a quote for house cleaning?
You can request a quote by contacting Two Sisters Maid to Clean and sharing details about your home, cleaning needs, and preferred schedule. The more information you provide, the easier it is for our team to recommend the right cleaning service.
Your quote may depend on the size of your home, the type of cleaning needed, the condition of the home, and whether you are looking for one-time or recurring service.
Do you bring your own cleaning supplies?
Yes, Two Sisters Maid to Clean brings the cleaning supplies and products needed to complete your service. If you have a specific product you would like us to use in your home, please let us know before your appointment.
We are happy to note product preferences when possible, especially for surfaces that require special care.
What should I do before the cleaning team arrives?
Before your cleaning appointment, we recommend picking up personal items, clothing, toys, dishes, and clutter from the areas you want cleaned. This allows our team to spend more time cleaning surfaces and less time moving items.
You do not need to deep clean before we arrive. A light pickup helps us give you the best result.
Are your cleaners background-checked?
Yes, Two Sisters Maid to Clean uses background-checked cleaning professionals. Our team is trained to provide dependable, respectful, and professional cleaning service for homes and small offices.
What happens if I am not happy with my cleaning?
If you are not happy with your cleaning, contact Two Sisters Maid to Clean as soon as possible so we can review your concerns. Our team wants every client to feel confident in the service they receive.
We offer a 24-hour satisfaction guarantee, which means concerns should be reported within 24 hours of your completed cleaning appointment.
Do you clean homes with pets?
Yes, Two Sisters Maid to Clean can clean homes with pets. We ask that pets are safely secured during your appointment so our team can clean efficiently and safely.
If your pet has special instructions, please let us know before the cleaning appointment.